Nestla Home Privacy Policy

Effective Date: June 17, 2025

Nestla Home ("Nestla," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or receive SMS messages and voice calls from us.

1. Information We Collect

We collect personal and non-personal information through your interactions with our website, forms, and communication services.

1.1. Information You Provide Voluntarily:

  • Full name
  • Phone number
  • Email address
  • Property address and related data
  • Communication preferences
  • Consent status and timestamps
  • Any message content or notes submitted through forms or support channels

1.2. Automatically Collected Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Referral URLs
  • Website interaction logs (e.g., pages visited, time spent)

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries
  • Coordinate real estate services and transactions
  • Provide status updates, appointment reminders, and support
  • Send transactional SMS and voice messages
  • Improve our website and service offerings
  • Comply with legal, regulatory, and carrier requirements

We may use third-party vendors (e.g., SMS and voice delivery platforms) to facilitate these services.

3. Text Messaging & Voice Call Communications

3.1. Consent-Based Messaging

By submitting your phone number via our website and checking the consent box, you explicitly agree to receive text messages and calls from Nestla regarding your inquiry, service updates, and real estate transactions.

  • Message frequency varies
  • Message and data rates may apply
  • Consent is not a condition of purchase

3.2. Opt-Out Process

You can opt out of SMS communications at any time by:

  • Replying "STOP" to any message
  • Contacting our support team at support@nestlahome.com or (866) 419-4117

3.3. Help and Support

If you require assistance, reply "HELP" to any message or contact our team.

4. How We Share Your Information

We do not sell your personal data or mobile information.

We may share your information with:

  • Platform providers that deliver our SMS and voice messaging services (e.g., Telnyx, phone carriers)
  • Trusted vendors and contractors involved in coordinating your requested real estate services
  • Legal or regulatory bodies if required by law

4.1. 10DLC Compliance Statement (REQUIRED FOR CARRIERS)

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us deliver messaging services, such as platform providers, phone carriers, and vendors responsible for sending and managing communications.

We will not sell, rent, or transfer your mobile information to third parties for marketing or promotional purposes.

5. Data Retention

We retain user data as long as necessary to:

  • Fulfill service obligations
  • Maintain legal and communication logs
  • Support customer service needs
  • Comply with carrier audit and industry regulations

You may request deletion of your data at any time.

6. Data Security

We implement technical, administrative, and physical safeguards to protect your data. While no system is 100% secure, we follow industry best practices to prevent unauthorized access, misuse, or loss.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

  • Improve user experience
  • Analyze traffic and performance
  • Remember preferences

You can modify your browser settings to block cookies, but this may affect site functionality.

8. Your Rights

You have the right to:

  • Request access to your data
  • Request correction or deletion
  • Withdraw consent to communications
  • File complaints related to data usage

To exercise your rights, contact privacy@nestlahome.com.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material updates will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

For questions, requests, or concerns regarding this Privacy Policy:

Email:
privacy@nestlahome.com
legal@nestlahome.com

Phone:
(866) 419-4117

Mailing Address:
Nestla Home
4411 E. La Palma Ave
Anaheim, CA 92807